Our Service is Designed with You in Mind. Mptorem Was Developed From a Customer Perspective. That’s Why Customer Service Is at the Heart of Our Business.

 

CUSTOMER SERVICE FROM EXPERTS YOU CAN RELY ON

The Mptorem experience ensures you receive customer service excellence, provided by experts.  You won’t need to choose between helpful service and technical expertise.

Mptorem was launched to provide a professional and responsive all-in one tendering and auctioning service.  Because quite simply, we couldn’t find a similar service, even-though as a growing consultancy, we were in need of one! In developing our service, we have talked with many business owners, executives and government officers to fine tune what we do.  We strive to continually improve what we do and provide you with the best service possible.

A lot of work goes into managing a successful tender or auction process.  We understand the challenges involved. Our people have worked in all facets of tendering and auctions, as clients, customers and stakeholders. So we have a pretty good idea about what works, and what does not.  Our intention in developing Mptorem was to provide a service that simplifies the complexity of running tenders and auctions.  To provide a service that is meaningful and of value to our customers.  Whilst we may not always get everything right, we will do our best to meet your expectations.

We look forward to being of service to you!

 

Reach us in the way most convenient for you. Online, via email, ‘phone, SMS or in person. Your event manager and our team is available to answer your queries anytime.

Tenders and Auctions  can be run anywhere in the world. And you can contact us from anywhere  – as long as you have access to a ‘phone, or the internet. Where a tender or auction event requires on the ground presence, for instance during the negotiation stage, we work with you to make sure that you will be represented on the ground by the appropriately qualified expert.

Access your event day and night via your dashboard. Exchange messages, and approve actions. This is the hub for our communication, and making sure that your customer service concerns are responded to quickly.

All tender and auction event documentation such as project and requirement documents, RFx and Auction Proposal documentation, contracts, addenda etc are made available for you. Receive regular reports on event progress. And a full audit trail of activities, documentation and recordings at the end of your event.

We work with you to make sure that stakeholder and market communication is managed professionally. And to ensure that the appropriate communications are issued, and responded to.

Whilst the core of our service are based on standard best practice processes, we do not apply a cookie cutter approach. Your requirements are unique to you and your business. And we can develop tailor made documentation and processes to meet your unique needs.

WE VALUE YOUR CUSTOM.

We enjoy the work that we do, and the customers that we work with.  Our aim is to deliver excellent service and value to you.  Contact us today, and experience the value of our service yourself!

Do you want to know more about managed Tendering and Auctions as a Service? Drop us your contact details. We’ll be in touch shortly.

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